R Rivalio

Rivalio — Terms of Service

Provider: Rivalio s.r.o., Company ID 29509751, with its registered office at Nové sady 988/2, Staré Brno, 602 00 Brno, Czech Republic, registered with the Regional Court in Brno under file no. C 151679 (hereinafter the "Provider").

Version: 1.5 Effective from: 18 July 2026 Governing law: the laws of the Czech Republic

1. Introduction

1.1 Scope of these Terms

1.1.1. These Terms of Service (hereinafter the "Terms") govern the rights and obligations between the Provider and the User in connection with the use of the online service Rivalio, available at https://rivalio.cz (hereinafter the "Service" or "Rivalio").

1.1.2. The Terms form an integral part of the contract concluded between the Provider and the User (hereinafter the "Contract"). Where the Contract contains terms that differ from these Terms, the Contract prevails.

1.1.3. The Terms are governed primarily by Czech law, in particular Act No. 89/2012 Coll., the Civil Code (hereinafter the "Civil Code"), as amended by Act No. 374/2022 Coll., Act No. 634/1992 Coll. on Consumer Protection, Act No. 480/2004 Coll. on Certain Information Society Services, and Regulation (EU) 2016/679 (GDPR). The Terms also reflect Directive (EU) 2019/770 on contracts for the supply of digital content and digital services, Directive 2011/83/EU on consumer rights, and Regulation (EC) No 593/2008 (Rome I).

1.2 Definitions

For the purposes of these Terms, the following terms have the meanings set out below:

Term Definition
User Any natural or legal person who has concluded a Contract with the Provider; includes both Consumers and Business Customers.
Consumer A natural person acting for purposes which are outside their trade, business, craft or profession (Article 2(1) of Directive 2011/83/EU; § 419 of the Civil Code).
Business Customer A natural or legal person acting in the context of their trade, business, craft or profession (§ 420 of the Civil Code).
Account A user profile within Rivalio, protected by login credentials, to which the Tariff, Tournaments, Leagues, and User Content are linked.
Tariff A specific paid bundle of features and access duration, as defined in Section 4 below (e.g. Basic, Standard, Premium).
Digital Service A service supplied by the Provider remotely via the Internet, enabling the User to create, process, store or share data in digital form (§ 2389a et seq. of the Civil Code; Article 2(2) of Directive (EU) 2019/770).
Tournament / League A sports competition (particularly tournaments or leagues in nohejbal / footnet, and other sports) administered by the User through Rivalio.
User Content All data, text, images, files, results and other content uploaded or created by the User in Rivalio.
Portal The signed-in part of the Service intended for the User — personal dashboard, calendar, messages, Account settings and Community Features.
Community Features Features of the Portal enabling interaction between Users: comments and reactions on matches, direct messages, teammate listings, team challenges, badges and the Public Profile.
Public Profile An optional publicly accessible page of the User displaying their name and sports statistics (Section 6a.2).
Tournament Catalogue A public overview of Tournaments that organisers have chosen to publish in the catalogue, including maps, ratings and other information.
Advertising Content Sponsorship messages, affiliate links and the Provider's own messages displayed in the dedicated advertising slots of the Service (Section 7a).

1.3 Territorial scope

1.3.1. These Terms apply to Contracts concluded through the English-language version of the Service, which is intended primarily for Users with their habitual residence in EU/EEA member states other than the Czech Republic. A separate Czech-language version of the terms (Obchodní podmínky) applies to Contracts concluded through the Czech-language version of the Service. In case of discrepancies, the Czech-language version prevails for Contracts concluded in Czech; the English version prevails for Contracts concluded in English — unless the parties expressly agree otherwise.

1.3.2. Where the User is a Consumer, the mandatory consumer-protection provisions of the law of the Consumer's country of habitual residence apply in addition to these Terms (Article 6(2) of Regulation (EC) No 593/2008, "Rome I"). Nothing in these Terms shall be construed as depriving the Consumer of the protection afforded to them by those mandatory provisions.

1.4 Nature of the Service

1.4.1. Rivalio is a digital service within the meaning of § 2389a et seq. of the Civil Code and Directive (EU) 2019/770. It is not downloadable software or a one-off supply of digital content.

1.4.2. Rivalio is not a gambling operator, betting agent or game-of-chance platform. It is exclusively a tool for the administration of sports competitions.

2. Formation of the Contract

2.1 How the Contract is concluded

2.1.1. A Contract is concluded at the moment when the User:

  • (a) registers an Account on Rivalio and accepts these Terms; and
  • (b) places an order for a specific Tariff via the order form and pays the price; or
  • (c) starts using free features of Rivalio after registering an Account (if such features are offered).

2.1.2. Before placing the order, the User is able to review and amend the data they have entered. The Provider treats the data as supplied by the User as correct.

2.1.3. The Provider will, without undue delay after the order is placed, send a confirmation to the User's registered e-mail address. The confirmation includes a summary of the order, a tax document (where the price has been paid) and a link to the version of the Terms in force at the time the Contract was concluded.

2.2 Language and archiving

2.2.1. The Contract is concluded in English (or in Czech, where the User is using the Czech-language version of the Service).

2.2.2. The Provider archives the concluded Contract (order, confirmation, applicable Terms) for as long as it is required to comply with its statutory obligations. Archiving does not automatically grant the User ongoing access to the archived materials; the User may request a copy of the Contract at the contact details below.

2.3 User identification

2.3.1. The User must provide truthful, complete and current data when registering and placing orders. The User must update such data in their Account without undue delay if it changes.

2.3.2. The Provider may refuse to conclude a Contract with any person who has previously breached the Terms or the Contract, or where there is reasonable suspicion of such a breach.

3. Scope of the Service

3.1 Features of Rivalio

3.1.1. The Provider undertakes to make Rivalio available to the User for the duration of the Contract, in the scope corresponding to the Tariff purchased. Rivalio enables the User in particular to:

  • create and manage tournaments and leagues,
  • maintain records of teams, players and registrations,
  • generate match schedules,
  • record results and maintain statistics,
  • manage organiser tasks,
  • send notifications,
  • use the Portal and Community Features (Section 6a),
  • present Tournaments in the public Tournament Catalogue (at the organiser's discretion), and
  • access other features as offered from time to time on https://rivalio.cz.

3.1.2. The Provider may add new features or modify existing ones during the term of the Contract. The Provider will inform the User of material changes that may adversely affect the User's use of the Service in accordance with Section 14 below.

3.2 Availability and SLA

3.2.1. The Provider supplies the Service on a "best efforts" basis. No specific level of uptime is guaranteed unless expressly agreed in the Contract.

3.2.2. The Provider may carry out scheduled maintenance for security updates, upgrades or operational reasons. Where reasonably possible, the Provider will give at least 24 hours' advance notice of planned downtime longer than 30 minutes, by e-mail or via an in-app notice.

3.2.3. The Provider is not responsible for outages caused by third parties (hosting providers, telecommunications operators, or force majeure).

3.3 Updates

3.3.1. For the duration of the supply of the Digital Service, the Provider must supply the User with updates — including security updates — that are necessary to keep the Service in conformity with the Contract (§ 2389j of the Civil Code; Article 8 of Directive (EU) 2019/770). With respect to Consumers, this obligation continues for the period the Consumer may reasonably expect, but at least for the duration of the Contract.

4. Prices and Payment

4.1 Tariffs

4.1.1. The current Tariffs and their prices are always available in the application. A Tariff is purchased for a specific Tournament. As at the effective date of these Terms, the following Tariffs are offered:

Tariff Price from Full-access period Subsequent read-only period
Basic 490 CZK 30 days 14 days
Standard 990 CZK 60 days 30 days
Premium 1,990 CZK 90 days 90 days

Note: the prices shown are the entry prices for Tournaments of up to 4 teams. The actual price of a Tariff depends on the size of the Tournament (number of teams) and is always displayed in the order form before the order is bindingly completed and paid. During the promotional Offer under Art. 4.6 the Tariff pricing does not apply; it applies after the Offer ends to newly created Tournaments.

4.1.2. Each payment is a one-off charge tied to a specific Tournament. There is no automatic renewal and no recurring charges. After the full-access period expires, no further amount is charged and the User must purchase a new Tariff for a further Tournament or period to continue with full access.

4.1.3. After the full-access period ends, the Account enters a read-only phase for the period set out in the table. During the read-only phase, the User retains access to their historical data for review and export purposes but cannot create or modify content (no new tournaments, edits, etc.). After the read-only phase, the Account ceases to function actively; data are retained as described in Section 10.4.

4.2 VAT

4.2.1. The Provider is not a VAT payer. Prices shown on https://rivalio.cz and in the order form are final; no VAT is added.

4.2.2. If the Provider becomes a VAT payer in the future — in particular upon exceeding the turnover threshold of CZK 2,000,000 per year under Section 6 of Czech Act No. 235/2004 Coll. on VAT — VAT will be added to the price at the applicable rate. The Provider will inform Users of any such change in accordance with Section 14.

4.3 Payment methods

4.3.1. Payment is made by bank transfer to the Provider's account. After the order is placed, the Provider makes the payment details (account number, amount and variable symbol) available in the User's Account and also sends them by e-mail to the address on file.

4.3.2. A payment is deemed made upon credit of the amount to the Provider's account. The payment is due within 14 days of the issue of the payment request, unless stated otherwise.

4.3.3. Following a successful payment, the Provider activates the purchased Tariff without undue delay and sends a tax document to the User by e-mail.

4.4 Currency

4.4.1. All prices are stated and payable in Czech koruna (CZK). The applicable price is always shown in the order form before the order is bindingly completed.

4.5 Invoices

4.5.1. Following a successful payment, the Provider issues an electronic tax document (invoice) which is sent to the User's registered e-mail address and made available in the Account.

4.5.2. The User consents to the issue of invoices in electronic form.

4.6 Promotional offer - free tournament system

4.6.1. The Provider may temporarily provide the Service free of charge under a promotional offer. As of the effective date, an offer is announced under which the Rivalio tournament system is provided free of charge to all Users until 31 August 2026 (the "Offer").

4.6.2. During the Offer the User:

  • (a) may create an unlimited number of standalone Tournaments,
  • (b) has access to all functional modules without limitation,
  • (c) is not subject to access time-locks or the subsequent read-only mode under Art. 4.1.3.

4.6.3. Permanent entitlement (retention of free access). Tournaments created by the User during the Offer (i.e. by 31 August 2026 inclusive) remain accessible to the User free of charge and in the same scope even after the Offer ends. This entitlement applies to specific Tournaments created during the Offer, not to Tournaments created after it ends.

4.6.4. After the Offer ends, newly created Tournaments are governed by the current Tariff pricing under Art. 4.1, unless the Provider announces a new offer.

4.6.5. The Provider may extend the Offer or end it before the stated date; it will inform Users of the end under Art. 14. The permanent entitlement under Art. 4.6.3 remains preserved for all Tournaments created up to the Offer's end date.

4.6.6. Provision of the Service free of charge during the Offer does not establish any claim to a specific availability level beyond Art. 3.2 (best-effort) and does not change the nature of the Service as a Digital Service.

5. User Obligations

5.1 Fair use

5.1.1. The User may use the Service only for the purpose for which it is intended, in accordance with these Terms, the Contract and applicable law.

5.1.2. One Account corresponds to one entity (a natural person, legal entity, club, association, or organiser). Access may be shared between several persons only through the features Rivalio provides for that purpose (e.g. co-administrator invitations within the Tariff).

5.1.3. The User is responsible for the security of their login credentials. Any use of the Account through valid credentials is deemed to be the act of the User.

5.2 Prohibited conduct

5.2.1. The User must not:

  • (a) reverse-engineer, decompile or otherwise interfere with the structure of the Service;
  • (b) carry out automated data extraction (scraping) in a manner that disproportionately burdens the Service or infringes the licence to third-party content;
  • (c) upload to Rivalio any content that is unlawful or infringes the rights of third parties (intellectual property, personality rights, trade marks), or any insulting, vulgar, discriminatory or violent content;
  • (d) use Rivalio to operate gambling, betting, games of chance or any activity subject to licensing under Czech Act No. 186/2016 Coll. or the equivalent legislation of any other state;
  • (e) circumvent security measures, attempt unauthorised access to other Accounts or to the Provider's systems;
  • (f) use the Service to send unsolicited communications (spam) or to distribute malware;
  • (g) in the Community Features, harass other users, send unsolicited or repeated communications, impersonate another person, publish personal data of third parties without a legal basis, or otherwise interfere with the rights of other users;
  • (h) misuse the content reporting mechanism (Section 6a.5) to harass other users, or repeatedly submit manifestly unfounded reports.

5.3 Consequences of breach

5.3.1. In the event of a breach of these Terms, the Provider may restrict access to the Account (Section 7.2) and, in serious cases, terminate the Contract (Section 10).

6. User Content

6.1 Ownership

6.1.1. All User Content remains the property of (or within the copyright sphere of) the User or its original rights-holder.

6.2 Licence granted to the Provider

6.2.1. The User grants the Provider a non-exclusive, royalty-free, time-limited licence to use the User Content solely as necessary for:

  • (a) operating and providing the Service;
  • (b) displaying the User Content to other authorised users as part of the features of the Service (e.g. public tournament schedules);
  • (c) back-up, technical processing and optimisation;
  • (d) compliance with the Provider's statutory obligations.

6.2.2. The licence is granted for the duration of the Contract and for the period reasonably necessary to wind down its obligations after termination (export, archiving).

6.3 Responsibility for content

6.3.1. The User is responsible for ensuring that the User Content does not infringe the rights of third parties or applicable law. Where the Provider receives a justified report of unlawful content, it acts in line with the notice-and-takedown procedure below.

6.3.2. Personal data of third parties. If the User (in particular a Tournament/League organizer) enters personal data of third parties into Rivalio - in particular players, referees and team contact persons - the User is the controller of such data and the Provider acts as its processor under Art. 28 GDPR. The User is responsible in particular for: (a) the existence of a legal basis for processing, (b) fulfilling the information duty toward the data subjects (Art. 13 GDPR), (c) obtaining consents where required, including consent of legal guardians for persons under 15, (d) the legal basis for any public display of such data (Art. 6.3.3). Details of the controller-processor relationship are governed by the Privacy Policy (Art. 10).

6.3.3. Public display of User Content. The User decides whether and to what extent the Tournament and related data are made public - in particular via public Tournament pages, broadcast (streaming) graphics (overlays) and the public tournament catalogue. By making such data public, player names and the organizer's contact details in particular may be publicly displayed. The User is responsible for having an appropriate legal basis for such publication; by publishing their own contact details the User consents to their public display.

6.4 Notice-and-takedown

6.4.1. Any person who considers that any User Content infringes their rights may submit a notice to info@rivalio.cz containing:

  • (a) the complainant's identification and contact details;
  • (b) specific identification of the User Content concerned (URL, description, screenshot);
  • (c) the grounds on which the User Content is considered infringing;
  • (d) a statement of the truthfulness of the information provided.

6.4.2. Upon receipt of a notice, the Provider acts in accordance with § 5 of Czech Act No. 480/2004 Coll. (implementing the e-Commerce Directive 2000/31/EC). If the notice is well founded, the Provider will remove or disable access to the infringing User Content and inform the User.

6.4.3. For content created in the Community Features, in addition to the notice under Section 6.4.1, an internal reporting mechanism is available directly in the application (Section 6a.5). Both channels have the same effect.

6.4.4. The Provider's procedure for handling notices is governed by § 5 of Czech Act No. 480/2004 Coll. and, to the extent applicable to the Provider, also by Regulation (EU) 2022/2065 (DSA) — in particular the obligation to handle notices in a timely, diligent and non-arbitrary manner and to notify the notifier of the outcome.

6a. Portal and Community Features

6a.1 General

6a.1.1. The Service includes a Portal with Community Features. The scope of the available Community Features may vary depending on the settings of a specific competition (e.g. comments on matches are enabled by the organiser) and on the current offering of the Service.

6a.1.2. Content that the User creates in the Community Features (comments, messages, listings, challenges, Public Profile content) is User Content within the meaning of Section 6; the provisions of Section 6 apply to it with the additions set out in this Section.

6a.2 Public Profile

6a.2.1. In the Portal settings, the User may voluntarily activate a Public Profile — a publicly accessible page displaying their name, game statistics, form, trophies, badges, teams and membership date. The Public Profile is switched off by default.

6a.2.2. The User may switch the Public Profile off at any time; the page ceases to be publicly accessible immediately. Contact details (e-mail, phone) and date of birth are never displayed on the Public Profile.

6a.3 Direct messages and blocking

6a.3.1. Users may exchange private direct messages in the Portal. The content of messages is intended solely for the participants in the conversation; the Provider accesses it only to the extent necessary when examining a report (Section 6a.5) or on the basis of a legal obligation. The content of messages is stored encrypted in the database.

6a.3.2. A User may block another user; a blocked user can no longer send them direct messages.

6a.4 Rules of conduct

6a.4.1. In the Community Features, the User must comply with the rules of decent conduct and the prohibitions under Section 5.2. In particular, content that is insulting, vulgar, discriminatory, violent or deceptive, content that infringes the rights of third parties, and unsolicited commercial communications are prohibited.

6a.4.2. The Provider may remove infringing content or disable access to it (Section 6a.5), restrict the User's access to the Community Features and, in serious cases, proceed under Sections 7.2 and 10.2.

6a.5 Reporting and content moderation

6a.5.1. A "Report" function is available for comments and direct messages, allowing any signed-in user to alert the Provider to content they consider unlawful or in breach of these Terms. A report may also be submitted by e-mail under Section 6.4.

6a.5.2. The Provider will examine the report without undue delay and decide whether to keep, remove or disable access to the content; in doing so it acts in accordance with Regulation (EU) 2022/2065 (DSA) and § 5 of Czech Act No. 480/2004 Coll. It will notify the reporting person of the outcome and, where the content is affected, also its author, including a brief statement of the reason.

6a.5.3. In addition to the Provider, a comment on a match may also be deleted by its author and by the organiser of the relevant competition.

6a.6 Availability of community content

6a.6.1. Comments, listings and challenges are available only to signed-in users; they are not publicly accessible without an Account. Only the Public Profile (Section 6a.2) and content that the organiser publishes under Section 6.3.3 are publicly accessible.

7. Provider's Rights and Obligations

7.1 Supply of the Service

7.1.1. The Provider must supply the Service in accordance with the Contract, these Terms and applicable law.

7.2 Suspension and blocking

7.2.1. The Provider may temporarily suspend the Service to a particular User, or block the Account, where:

  • (a) it has reasonable grounds to believe that the User is in breach of these Terms, the Contract or applicable law;
  • (b) the User threatens the security, integrity or availability of the Service;
  • (c) a competent public authority so requires.

7.2.2. The Provider will inform the User of the suspension or blocking without undue delay, stating the reason and informing the User of the complaints procedure under Section 9.

7.3 Information obligations

7.3.1. The Provider will inform the User of material changes to the Service, the Terms, pricing, and of security incidents directly affecting the User.

7.3.2. Commercial communications. The Provider may send the User service-related messages and commercial communications regarding the Provider's own similar services, to the e-mail address in the Account in accordance with Section 7(3) of Act No. 480/2004 Coll. The User may opt out of commercial communications free of charge at any time, via the link in each such message or at the Provider's contact address. Marketing beyond this scope (e.g. newsletter) is sent only on the basis of the User's voluntary consent. Details are governed by the Privacy Policy.

7a. Advertising and Partner Content

7a.1 Display of advertising

7a.1.1. The Provider may display Advertising Content in the dedicated slots of the Service (in particular on public Tournament pages, in the Tournament Catalogue and on the home page).

7a.2 Labelling

7a.2.1. Advertising Content is always clearly labelled with the word "Advertisement" (in the Czech-language version of the Service, "Reklama") so that it is distinguishable from other content of the Service. Affiliate links are also technically marked for search engines (rel="sponsored").

7a.3 Types of advertising content

7a.3.1. Advertising Content includes:

  • (a) sponsorship messages of third parties (the Provider's direct partners),
  • (b) affiliate links — when a purchase is made through such a link, the Provider may receive a commission; the price for the buyer does not change,
  • (c) the Provider's own messages about the Service and its features.

7a.4 No personalisation

7a.4.1. The selection of the Advertising Content displayed is not based on the personal data, behaviour or profile of a specific visitor. In connection with advertising, the Provider processes only aggregate statistics of impressions and clicks without identifying individuals; details are set out in the Privacy Policy (Section 4.11) and the Cookies Policy.

7a.4.2. The Provider does not load third-party advertising scripts into the Service and does not pass visitors' data to advertising networks.

7a.5 Scope of display

7a.5.1. The Provider may graduate the scope of display of Advertising Content according to the Tariff; as at the effective date of these Terms, Advertising Content is not displayed on the public pages of Tournaments operated under a paid Tariff. The current scope is described in the application.

7a.6 Liability

7a.6.1. The relevant third party (advertiser, operator of the target website) is responsible for the content of sponsorship messages and for the performance provided by third parties to which the Advertising Content refers. This is without prejudice to the Provider's responsibility for the proper labelling of Advertising Content under Section 7a.2.

8. Right of Withdrawal (Consumers)

8.1 Statutory right of withdrawal

8.1.1. Pursuant to § 1829 of the Civil Code and Article 9 of Directive 2011/83/EU, the Consumer has the right to withdraw from the Contract without giving any reason within 14 days of its conclusion.

8.1.2. To meet the deadline, it is sufficient for the Consumer to send the withdrawal notice before the deadline expires.

8.2 How to withdraw

8.2.1. The Consumer may withdraw from the Contract:

  • (a) by e-mail sent to info@rivalio.cz with the subject line "Withdrawal";
  • (b) by post to the Provider's registered office; or
  • (c) by using the model withdrawal form in Annex 1 to these Terms.

8.3 Consequences of withdrawal

8.3.1. Where the Consumer validly withdraws, the Provider will reimburse all sums received from the Consumer within 14 days of receiving the withdrawal notice, using the same means of payment as the Consumer used, unless the Consumer expressly agrees otherwise.

8.4 ⚠️ Loss of the right of withdrawal for Digital Services

8.4.1. Pursuant to § 1837(l) of the Civil Code and Article 16(m) of Directive 2011/83/EU, the Consumer loses the right of withdrawal in the case of contracts for the supply of digital content not supplied on a tangible medium or for digital services, where performance has begun, provided that all of the following conditions are met cumulatively:

  • (a) the Consumer has given prior express consent to the beginning of performance during the 14-day withdrawal period;
  • (b) the Consumer has acknowledged that they thereby lose the right of withdrawal; and
  • (c) the Provider has given the Consumer a confirmation of the Contract that includes that acknowledgement (in line with § 1822 of the Civil Code).

8.4.2. All three conditions must be satisfied. If any is missing, the full 14-day withdrawal right remains.

8.4.3. During the ordering process on Rivalio, the Consumer will be expressly asked, before completing the order, whether they consent to the supply of the Digital Service starting immediately upon payment (i.e. before the 14-day withdrawal period expires) and whether they acknowledge that they will thereby lose the right of withdrawal. The Consumer loses the right of withdrawal under § 1837(l) of the Civil Code only if the Consumer provides such express consent and the Provider delivers a confirmation of the Contract containing this acknowledgement. Otherwise, the full 14-day right of withdrawal remains.

8.5 Model withdrawal form

The model withdrawal form is set out in Annex 1 to these Terms.

9. Defects, Remedies and Complaints

9.1 Consumer rights for non-conformity

9.1.1. The Provider warrants to the Consumer that the Digital Service conforms to the Contract both at the time of supply and throughout the period of supply, in line with § 2389g et seq. of the Civil Code and Article 7 of Directive (EU) 2019/770. In particular, the Digital Service must:

  • (a) match the description, type, quantity, quality, functionality, compatibility and interoperability stated in the Contract and in marketing materials;
  • (b) be fit for the purpose for which it is ordinarily used and for any specific purpose communicated by the Consumer and accepted by the Provider;
  • (c) be supplied with the updates necessary to keep it in conformity (§ 2389j of the Civil Code).

9.1.2. Where the Digital Service fails to conform, the Consumer is entitled to (in line with § 2389l of the Civil Code and Article 14 of Directive (EU) 2019/770):

  • (a) bringing the Service into conformity (cure);
  • (b) a proportionate reduction of the price; or
  • (c) termination of the Contract, where the lack of conformity is a serious breach of contract.

9.1.3. Any lack of conformity which becomes apparent during the supply period is presumed to have existed at the time of supply, unless the Provider proves otherwise.

9.2 Business Customer rights for defects

9.2.1. Vis-à-vis Business Customers, the Provider is liable for defects to the extent agreed in the Contract, otherwise within the general provisions of the Civil Code on defects. Business Customers must give notice of defects without undue delay.

9.3 Filing a complaint

9.3.1. Complaints should be sent to info@rivalio.cz or by post to the Provider's registered office, and should include:

  • (a) the User's identification and Account details;
  • (b) a description of the defect, the time of occurrence and how it manifests;
  • (c) the User's preferred remedy;
  • (d) supporting evidence where available (screenshot, log, video).

9.3.2. The Provider will deal with the complaint within 30 days of receipt, unless otherwise agreed with the Consumer. Within that period, the Provider will inform the Consumer in writing of the outcome and of the Consumer's rights.

9.3.3. The Provider will issue an acknowledgement of receipt of the complaint.

10. Termination

10.1 Termination events

10.1.1. The Contract may be terminated:

  • (a) by expiry of the Tariff period (the Account loses active functionality after the read-only phase);
  • (b) by mutual agreement;
  • (c) by notice given by either party (Section 10.2);
  • (d) by withdrawal under Section 8 or 10.3;
  • (e) by the dissolution of either party without a legal successor.

10.2 Notice

10.2.1. The User may terminate the Contract at any time without giving any reason, with immediate effect. Termination by the User does not give rise to a refund of price already paid, except where the User withdraws under Section 8 or 10.3.

10.2.2. The Provider may terminate the Contract:

  • (a) on 30 days' notice, with or without cause; or
  • (b) with immediate effect in case of a material breach by the User, in particular the activities listed in Section 5.2.

10.2.3. Where the Provider terminates the Contract without a material breach by the User (Section 10.2.2(a)), the Provider will refund a pro-rata portion of the price paid, corresponding to the unused part of the Tariff period, within 14 days of the effective date of termination. This does not apply to termination for material breach under Section 10.2.2(b).

10.3 Withdrawal for defects

10.3.1. In addition to the right of withdrawal under Section 8, the User has the statutory right to terminate the Contract under § 2389l of the Civil Code where there is a serious breach.

10.4 Data after termination

10.4.1. After termination, the Account remains in read-only mode for 30 days to allow the User to export their data. During that period, the User can download User Content in a commonly used, structured format.

10.4.2. After the 30-day period, the Account and all data are deleted, unless the Provider is required by law to retain data for longer (e.g. accounting documents — 10 years under § 35 of Czech Act No. 235/2004 Coll.). Where this is the case, only the minimum data required by law is retained, for the statutory period.

10.4.3. Personal data processed under the GDPR will be deleted in accordance with the Privacy Policy after termination.

10.4.4. The fate of content created in the Community Features upon closure of the Account (in particular the redaction of the content of sent direct messages, the deletion of comments, listings and challenges, and the switching off of the Public Profile) is governed by the Privacy Policy (Sections 6 and 11).

11. Liability

11.1 General

11.1.1. The Provider is liable for damage caused by breach of an obligation under the Contract or applicable law to the extent set by law.

11.2 Liability to Consumers

11.2.1. Statutory consumer-protection rules apply in full. Nothing in these Terms may be construed as depriving or limiting any mandatory consumer right.

11.3 Liability to Business Customers

11.3.1. Vis-à-vis Business Customers, the Provider's liability for damage is capped at the price paid by the Business Customer in the 12 months preceding the damage event, and in any event at no more than CZK 100,000.

11.3.2. The Provider is not liable to Business Customers for:

  • (a) lost profits;
  • (b) indirect, consequential or special damage;
  • (c) damage caused by the User's breach of duty;
  • (d) damage caused by third parties (e.g. the bank, hosting providers);
  • (e) damage caused by force majeure.

11.4 Force majeure

11.4.1. Neither party is liable for failure to perform where such failure is caused by force majeure — including natural disasters, acts of war, large-scale cyber-attacks, failure of core infrastructure, decisions of public authorities, pandemics, and similar events.

12. Personal Data Protection

12.1 Summary

12.1.1. The Provider processes personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Czech Act No. 110/2019 Coll. on the processing of personal data.

12.1.2. Details — purposes, legal bases, retention periods, recipients, and data-subject rights — are set out in the separate Privacy Policy, available at https://rivalio.cz/privacy-policy.

12.2 Data protection officer

12.2.1. The Provider has not appointed a data protection officer (DPO), as it is not required to do so under Article 37 GDPR. Questions and requests concerning personal data should be addressed to privacy@rivalio.cz.

13. Out-of-Court Dispute Resolution

13.1 ODR Platform

13.1.1. The European Commission's Online Dispute Resolution platform is available at https://ec.europa.eu/consumers/odr. The ODR platform is a single entry point for the out-of-court resolution of disputes arising from online contracts between Consumers and traders established in the EU.

13.2 National ADR bodies

13.2.1. The Consumer may submit a dispute to a competent Alternative Dispute Resolution (ADR) body, either in the Czech Republic — the Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 567/15, 120 00 Prague 2, Czech Republic, Company ID 000 20 869, https://adr.coi.cz — or in the Consumer's country of habitual residence.

13.3 Direct contact

13.3.1. Before initiating ADR, the Consumer is encouraged to contact the Provider directly at info@rivalio.cz. Most disputes can be resolved by negotiation.

14. Changes to the Terms

14.1 Right to change the Terms

14.1.1. The Provider may amend these Terms, in particular for:

  • (a) changes in applicable law;
  • (b) changes in the scope or features of the Service;
  • (c) changes in prices, Tariffs or payment methods;
  • (d) improvements to user experience or security.

14.2 Notice of change

14.2.1. The Provider will notify the User of any amendment at least 30 days before it takes effect, by e-mail to the address on file and by an in-app notice. The notice will state:

  • (a) the exact wording of the amendment;
  • (b) the effective date;
  • (c) the User's right to terminate the Contract on the ground of disagreement with the amendment.

14.3 User's right to reject the amendment

14.3.1. If the User does not agree with the amendment, the User may terminate the Contract without penalty with effect no later than the day on which the amendment is to take effect.

14.3.2. Where the User is a Business Customer, if the User does not terminate within 30 days of the notice and continues to use the Service after the effective date of the amendment, the User is deemed to have accepted the amendment.

14.3.3. Where the User is a Consumer, the amendment takes effect only upon the Consumer's express consent (e.g. by confirming the notice in the Account on the next login). If the Consumer does not give consent, the Contract continues to be governed by the version of the Terms in force at the time the Contract was concluded — unless the Consumer fails to terminate within 30 days, in which case the Contract terminates on the effective date of the amendment.

14.3.4. Amendments required directly by law or amendments exclusively in the User's favour may take effect without the User's express consent.

15. Final Provisions

15.1 Governing law

15.1.1. These Terms and the Contract are governed by the laws of the Czech Republic, in particular the Civil Code. Where the User is a Consumer with habitual residence in another EU/EEA member state, this choice of law shall not deprive the Consumer of the protection afforded to them by the mandatory provisions of the law of their country of habitual residence (Article 6(2) of Regulation (EC) No 593/2008 — Rome I).

15.2 Jurisdiction

15.2.1. For Business Customers, the courts of the Czech Republic have exclusive jurisdiction; the local jurisdiction is determined by the Provider's registered office.

15.2.2. For Consumers, the courts of the Member State of the Consumer's habitual residence retain jurisdiction in accordance with Regulation (EU) No 1215/2012 (Brussels Ia). In particular, a Consumer may sue the Provider either in the courts of the Czech Republic or in the courts of the Consumer's domicile; the Provider may sue the Consumer only in the courts of the Consumer's domicile.

15.3 Severability

15.3.1. If any provision of these Terms is or becomes invalid or unenforceable, the remaining provisions remain in full force. The invalid or unenforceable provision will be replaced by a provision that comes as close as possible to its original purpose.

15.4 Effective date

15.4.1. These Terms take effect on 18 July 2026 and replace all previous versions.

15.4.2. The current version of the Terms is always available at https://rivalio.cz/terms-of-service.

15.5 Provider's contact details

Item Value
Company name Rivalio s.r.o.
Company ID 29509751
Registered office Nové sady 988/2, Staré Brno, 602 00 Brno, Czech Republic
Commercial register Regional Court in Brno, file no. C 151679
E-mail info@rivalio.cz
Phone +420 775 132 147
Address for complaints same as registered office

Annex 1 — Model Withdrawal Form

Complete and submit this form only if you wish to withdraw from the Contract.

To:
Rivalio s.r.o.
Nové sady 988/2, Staré Brno
602 00 Brno, Czech Republic
E-mail: info@rivalio.cz

I hereby give notice that I withdraw from the contract for the supply of the
Rivalio digital service concluded on: ............................................

Order date / order number: .......................................................

Consumer's name: .................................................................

Consumer's address: ..............................................................

Consumer's e-mail: ...............................................................

Signature of the Consumer (only if this form is delivered on paper):
..................................................................................

Date: ............................................................................

End of Terms of Service. Version 1.5, effective 18 July 2026.

Terms of Service version: 1.5 · Homepage